After Sales Service Engineer

Our client is an established high-tech manufacturer with 30 years of experience in data centre power distribution. Headquartered in China, the company designs, manufactures, sells and services a full range of data centre power products, including intelligent and basic PDUs, intelligent busway systems, modular micro data centres, power distribution cabinets and specialised connectors.

Its PDU portfolio covers single-phase and three-phase AC as well as DC and high-voltage DC applications, with custom configurations available for non-standard requirements. The company delivers key digital energy products from the grid to the chip, backed by full product lifecycle service.

The company serves telecom operators, cloud and IDC providers, financial institutions and major infrastructure projects, supported by a nationwide sales and service network and 24/7 technical support.

We are looking for a motivated and customer-oriented After Sales Service Engineer to join our growing team in Malaysia. In this role, you will provide technical support, maintenance, and repair services for our Power Distribution Unit (PDU) products while ensuring excellent customer satisfaction through professional technical support and product training.

1. Product Maintenance & Technical Support
2. Perform on-site troubleshooting, inspection, maintenance, and repair of PDU (Power Distribution Unit) products.
3. Diagnose product faults and provide timely corrective actions to ensure stable and reliable operation.
4. Conduct routine preventive maintenance and product inspections.
5. Customer Training
6. Deliver product training to customers on installation, operation, daily maintenance, and basic troubleshooting.
7. Provide technical guidance to improve customers' product knowledge and user experience.
8. Customer Communication & Coordination
9. Serve as the primary technical contact between the company and customers.
10. Respond to customer inquiries and follow up on after-sales issues promptly.
11. Coordinate with internal teams to resolve technical problems efficiently and ensure customer satisfaction.
12. Documentation & Reporting
13. Maintain accurate service records, including maintenance reports, troubleshooting logs, customer feedback, and training records.
14. Prepare regular service reports and update management on customer issues and service progress.

1. Diploma or bachelor's degree in Mechanical engineering， electrical engineering, Electronic Engineering, Mechatronics, or other related disciplines.
2. Solid understanding of electrical principles and circuit fundamentals.
3. Hands-on experience in electrical troubleshooting, product maintenance, and equipment repair.
4. Experience with PDU, power systems, UPS, data center equipment, or electrical distribution systems is an advantage.
5. Strong sense of responsibility and willingness to provide high-quality customer support.
6. Able to respond to emergency customer requests on a 24/7 on-call basis when required.
7. Willing to travel within Malaysia for on-site service assignments.
8. Proficiency in Chinese is a plus to handle Chinese-language menus and liaise with Mandarin-speaking customers.

A role with variety, not routine.

When customers need you, you’re on site: diagnosing faults, performing maintenance and getting critical power equipment back to stable operation. When they don’t, you’re back at our Singapore facility working on PDU production, equipment machining and process engineering. No two weeks look the same, and you’ll never be stuck doing just one thing.

Learn the product inside out.

Because you work on both the production floor and in the field, you’ll understand how our PDUs are built, why they fail, and how to fix them. Few service engineers get this depth of product knowledge, and it makes you far more valuable as an engineer.

Real impact on real customers.

You’re the primary technical contact for our customers. The faults you resolve and the training you deliver directly keep their power systems running. You’ll see the results of your work.