Field Service Engineer

Our client operates in the power distribution and electrical infrastructure space, providing solutions that support critical business operations. This role offers opportunities to work closely with customers, troubleshoot technical issues, and gain hands-on exposure to power systems and equipment.

This role is outsourced to our client. The Field Service Engineer plays a key role in supporting customers through technical troubleshooting, maintenance, and servicing of power distribution equipment. Working across various customer sites, the role focuses on ensuring system reliability, resolving technical issues, and delivering a positive after-sales service experience.

1. Perform on-site troubleshooting, inspection, maintenance and repair of PDU products.
2. Diagnose faults, implement corrective actions and conduct preventive maintenance.
3. Train customers on product installation, operation, maintenance and basic troubleshooting.
4. Handle customer technical enquiries and coordinate with internal teams to resolve service issues.
5. Maintain service records, troubleshooting logs, maintenance reports and training documentation.
6. Provide timely updates on service progress and customer issues.

1. Diploma or degree in Electrical, Electronic, Mechanical, Mechatronics Engineering or a related discipline.
2. Good understanding of electrical principles and circuit fundamentals.
3. Hands-on experience in electrical troubleshooting, equipment maintenance or repair.
4. Experience with PDU, UPS, power systems, data centre equipment or electrical distribution systems is an advantage.
5. Willing to travel within Malaysia for on-site assignments.
6. Able to respond to emergency customer requests on a 24/7 on-call basis when required.
7. Mandarin language skills are an advantage for communicating with Mandarin-speaking customers and handling Chinese-language menus.

Get out from behind the desk and into the field. This role offers hands-on exposure to power systems, real-world troubleshooting experience, and the opportunity to work directly with customers to solve technical challenges. Every day brings something different, making it ideal for engineers who enjoy learning, problem-solving, and practical work.