Business Analyst (Contract 12months)

Our client is a well established financial institution with a strong reputation for innovation, customer excellence and digital transformation. Committed to delivering exceptional banking experiences, the organization offers a collaborative and dynamic work environment where employees are empowered to grow, contribute and make a meaningful impact.

We are looking for an analytics-driven professional to be part of team. You will help to uncover opportunities using internal and external data, create transparency through performance monitoring and equip our teams with the insights to take action.

1. Run our external benchmarking analysis and generate insights on how the Bank performs vs their competitors
2. Monitor our digital performance and identify opportunities to improve journey resiliency and design.
3. Participate in the Enterprise Experiment taskforce, responsible for driving rigorous experimentation across the bank and enhancing capabilities
4. Support our Customer Experience Management forums where we review and respond to customer signals and feedback
5. Generate insights based on voice of customer data to support culture change programs

1. Degree in a field related to Economics
2. Experience in customer experience management platform
3. Experience in survey design and management
4. Singaporeans Only
5. This is a Contract role for One year/extendable

This role is ideal for someone who enjoys using data, customer insights and digital trends to make a real business impact.

You’ll have the opportunity to work on exciting bank-wide initiatives, improve customer journeys, drive experimentation and turn customer feedback into meaningful improvements.

It’s a great role for someone who is analytical, curious and passionate about creating better customer experiences.